Hello Mogees, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We would be thrilled to help you maximize your experience and troubleshoot any matter that is causing unhappiness. We have provided links to articles to help you with the battery and volume of your device. We have also provided links to the Samsung Support Team and warranty information if these experiences continue. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info

Thanks for reaching out! It's great to see how much you're enjoying the Galaxy Buds3 Pro. The Buds3 Pro delivers premium sound quality powered by Galaxy AI, ensuring an immersive listening experience for music lovers. With innovative features like Wind Shield, Blade Light, Swipe, and Pinch Control, these earbuds provide our best and most immersive audio experience. Plus, with up to 30 hours of listening time when using the charging case, they are designed to keep up with your day. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Roberto Gonzalez Sanchez, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We have shared a link to an article to help you with the placement, and another to help you change the ear tips to a size that best aligns to your ears. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages