Hello Rob19, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how much the immersive listening experience is to you and the volume being essential in this mission. We have provided a link to an article to help you with the audio quality of your earbuds, and another link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your honest feedback about the Galaxy Buds3 Pro, Ned! We appreciate your insights as they help us improve our products. We're thrilled to hear that you enjoy how great they sound! The Galaxy Buds3 Pro features 24-bit audio and Intelligent Active Noise Cancellation, which enhances your listening experience. If you find them a bit clumsy to fit into the case, we recommend checking the orientation when placing them inside. Each bud has a specific fit that ensures they're securely held in place. If there's still any difficulty, we suggest cleaning the contact points gently with a dry cloth to maintain a proper fit. Your comfort is vital, and we want to ensure the best experience with your Galaxy Buds3 Pro. If you have further concerns, please don’t hesitate to reach out to us at Samsung Support, and we can guide you through additional troubleshooting steps or provide support tailored to your needs. Thank you for being a part of the Samsung family! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Roxy, Thank you for sharing your experience with the Galaxy Buds3 Pro! We completely understand your concerns about them popping out of your ears. The fit is crucial for both comfort and sound quality. We recommend trying out the various ear tip sizes that come with the Buds3 Pro to find the perfect snug fit for your ears. A proper fit minimizes sound leakage and maximizes your audio experience. Be sure to check the directional markings—‘L’ for the left earbud and ‘R’ for the right. When inserting them, ensure that each one is facing you for the best fit. Also, angling the earbud so the microphone points toward your mouth can enhance comfort during use. If you haven’t already, running an earbud fit test via the Galaxy Wearable app can provide additional reassurance that you’re achieving the best possible fit. Thank you again for your valuable feedback, and we hope you find these tips helpful! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus