Thank you for sharing your experience with the Galaxy Buds3 Pro, Alejandro. The refreshed look of the Buds3 Pro features revolutionary sound, designed for true audio lovers. With a comfortable new shape and improved hardware, these earbuds deliver the high-resolution audio experience your ears have been craving. We are glad to hear that you appreciate the audio quality. However, we understand your concerns regarding the design and incidents of dropping them. To improve the fit and stability of your Buds3 Pro, please ensure you are using the correct ear tip size because they come with multiple options for a perfect match. A proper seal enhances audio clarity and reduces the risk of dropping the earbuds during use. You can check our guide on Samsung.com for guidance on changing ear tips. When wearing the earbuds, make sure to verify the directional marks at the bottom. Insert the right earbud (R) into your right ear with the "R" facing you, and do the same for the left (L). Slightly angle the earbuds so that the microphones face your mouth, and adjust them for comfort. Additionally, you can use the earbud fit test in the Galaxy Wearable app to ensure a proper fit. If you have any more questions, feel free to reach out to us at Samsung Support. We are here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Casey, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you change the ear tips of your earbuds and help you get that ideal fit you are attempting to achieve. We have provided links to both a video and an article to help you change these accessories on your device. We have also provided a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages