Thanks for reaching out, Farooq. We appreciate your insights of the Galaxy Buds3 Pro. The Buds3 Pro features improved comfort due to a redesigned shape that ensures a snug fit, making them comfortable for extended listening sessions. Additionally, the Blade Lights add a stylish touch and enhance the overall listening experience. The new clear charging case boasts a fresh design and offers added protection for your earbuds. We understand that finding the right fit can be a challenge. The Galaxy Buds3 Pro comes with different-sized ear tips, so it's important to select the correct size to prevent gaps between your ear and the ear tip. Proper fitting helps avoid sound leaks and ensures optimal audio quality. Once you’ve chosen the right tips, make sure to check the bottom of the earbuds for directional markings, insert the "R" bud into your right ear and the "L" bud into your left, angling the microphone towards your mouth. Adjust the earbuds until they feel comfortable, and consider using the earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Chris. We genuinely appreciate your feedback and want to ensure you get the best performance from your earbuds. If you're experiencing difficulties with charging in the case, please check that both the earbuds and the case are clean. Sometimes, dust or debris can inhibit proper charging connections. Gently wipe the charging points with a soft, dry cloth to maintain optimal performance. Make sure the charging case itself is powered. To do this, connect it to a power source using the USB-C cable included with your buds. The LED indicator on the case should light up. If it doesn’t, consider trying a different power source or charging cable. To reset your Galaxy Buds3 Pro, open the Galaxy Wearable app on your mobile device and tap on Earbuds settings, then select Reset. This shoild help eliminate any performance inconsistencies and allow you to set them up again from scratch. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We want to make sure your experience is positive, so if this continues, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus