Thank you so much for your thoughtful review, Francis! We're thrilled to know that you find the Galaxy Buds3 Pro to be an improvement over the previous model! Our team worked hard to enhance sound quality, ensure a comfortable fit, and add features like intelligent active noise cancellation. It’s fantastic to know that you're enjoying these advancements. Your recommendation means a lot to us, and we’re excited for you to continue your audio journey with the Galaxy Buds3 Pro! If you have any questions or need assistance with anything, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Iska3456, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you during your calls every day. We have provided a link to an article below to help you with the features and recommend ensuring the microphone of your earbuds are not obstructed as this can cause distortion. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback on the Galaxy Buds3 Pro, James. We understand how important it is for the controls to be responsive and accurate. To address the issue with the laggy sound buttons, we recommend ensuring that your Galaxy Buds3 Pro are updated with the latest firmware. You can do this using the Galaxy Wearable app. Keeping your earbuds updated can help improve their performance and responsiveness. We want to ensure that your earbuds work properly so you can enjoy features like Active Noise Cancellation (ANC) and Live Translations. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus