Thanks for sharing your feedback on the Galaxy Buds3 Pro, Bobk! We understand that finding the right fit is essential for an optimal listening experience. The Galaxy Buds3 Pro comes with different-sized ear tips, so the first step is to ensure you are using the correct size for your ears. A proper fit helps avoid sound leaks and enhances audio quality. If you need guidance on changing the tips, our guide for the Buds3 Pro tips can assist you. Once you have the right tips, check the earbuds for directional marks—'L' for the left ear and 'R' for the right. Insert the earbuds with the markings facing you, and angle them slightly so that the microphone is pointing towards your mouth. You can adjust the fit by rotating the earbuds until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure the best fit for your needs. We hope this helps enhance your experience with the Galaxy Buds3 Pro! If you have any other concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Sam h, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the audio quality of your earbuds are and we would love to help you maximize your experience and troubleshoot the audio quality. We have provided a link to an article to help you troubleshoot the functionality and another to the full device manual to help you adjust the settings to align to your preferences. We have lastly, provided a link to the Samsung Support Team if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages