Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jayson. We see that you may be having a tough time trying to get your buds to fit just right. First, we want to clarify that the Galaxy Buds3 Pro actually come with different sized ear tips to ensure a comfortable fit. If you didn’t receive an extra set, please check the box one more time. Getting the right size ear tips is essential for a good fit. This ensures that there isn't a gap between your ear and the ear tip, which helps avoid sound leaks and guarantees optimal audio quality. If you need help changing the tips, you can find instructions in our guide on how to switch out the ear tips for your Buds3 Pro. Once you have the right tips on your earbuds, here’s how to wear them for the best experience: check the bottom of the earbuds for directional marks. You’ll see an 'L' for the left bud and an 'R' for the right. Insert the 'R' bud into your right ear with the 'R' facing you, and insert the 'L' bud into your left ear with the 'L' facing you. Angle the earbud slightly so the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to make sure you have the perfect fit for your ears. If the tips are not there, please don’t hesitate to reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi DeeD, Thank you for sharing with us how it is going with your Galaxy Buds3 Pro. If you notice your earbuds are declining in battery power after some time, please ensure the software on your earbuds is up to date. If you continue to see the behavior, please reach out to our Samsung Support Team for assistance. Thank you for your feedback. We thank you for being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there John S, we are grateful to you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. We have provided a link to an article to help you with this matter and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a linkto the Samsung Support Team if this matter continues or you would like assistance with the features of any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro utilizes Galaxy AI for features like Live Translate, which enables real-time translation during conversations. We understand your concerns regarding the fit, especially since you've tried all three sizes of ear tips. It's crucial for earbuds to feel comfortable, and we want you to have the best experience possible. Have you had a chance to run the Fit Test? This feature helps ensure you achieve the right seal for optimal sound quality and active noise cancellation. You can find the Fit Test in the Galaxy Wearable app, and it only takes a moment to complete. The Buds3 Pro is designed with a customizable ergonomic fit that enhances comfort, so we hope this helps you find a better fit. We appreciate your feedback and are confident that you'll enjoy the immersive sound experience and adaptive features once you have the fit just right. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus