Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro. We understand you have some concerns regarding the connection and have heard some unusual noises. Samsung Galaxy Buds connection challenges can often be resolved with a few troubleshooting steps. First, try restarting the earbuds by placing them in the charging case and closing the lid. Then, open the Galaxy Wearable app and check for firmware updates, as outdated software can affect connectivity. If difficulties continue, you can try resetting the earbuds, either through the app or by manually resetting them. Finally, ensure there are no obstructions or interference from other devices near your earbuds. As far as the noises that you alluded to, it may be due to an interference with the sub-microphone. Check out the link attached for more information regarding this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/why-your-galaxy-buds3-buds3-pro-make-a-screeching-sound-when-you-hold-them/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Elliott! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We're happy to see that you love the sound of these buds, but we'd like to make sure you get the right fit. While the sound quality and features truly are exceptional, achieving the perfect fit is essential for the best experience. To help with that, we recommend running the Earbud Fit Test in the Galaxy Wearable app. It can assist you in finding the perfect fit for your ears, ensuring that the buds stay secure while you enjoy your favorite tunes. We're always here to help enhance your listening experience, so if you need any more help or tips, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Jayman. We understand the importance of a secure fit and intuitive controls for an optimal listening experience. The Galaxy Buds3 Pro features an advanced ergonomic design and customizable ear tips to help ensure a comfortable fit. Additionally, the touch controls can be personalized to enhance your usability. Check out the link attached for tips to help you get a better fit with your Buds3 Pro. We appreciate your insights and hope to hear more from you in the future. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Weaver! Thanks for sharing your candid feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers an exceptional listening experience with crystal-clear sound. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec maintains high-quality streaming across devices, supporting audio up to 24-bit / 96 kHz. Galaxy Buds3 Pro comes with different-sized ear tips. To ensure the best audio performance, it's essential to use the right ear tip size for a snug fit, as this prevents sound leakage. After selecting the appropriate tips, check for the directional markings on the earbuds, with "L" for left and "R" for right, to insert them correctly. Angle the earbuds slightly so the microphone points towards your mouth for optimal communication. For added assurance, run an earbud fit test using the Galaxy Wearable app to confirm a proper fit. Once again, your feedback is greatly appreciated as we continue to make improvements. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus