Thank you for sharing your feedback on the Galaxy Buds3 Pro. We aim to provide our customers with the best experience possible. The Buds3 Pro lets you easily switch your audio from your Galaxy phone to your laptop. Enjoy your favorite playlists on your phone, and then seamlessly transition to your laptop for the final boss battle in your favorite game using the PC Auto Switch feature. If you've tried all the tips that come with your Galaxy Buds3 Pro and still find them uncomfortable, it may be helpful to ensure you're wearing them correctly. Start by checking that you have the right size ear tips, as the Bud tips come in various sizes to fit different ear shapes. A proper fit is essential, as it should eliminate any gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. Once you have the appropriate tips, check for the directional marks on the bottom of the earbuds—look for an "L" for left and an "R" for right. Insert the right (R) bud into your right ear, ensuring the "R" is facing you, and do the same with the left (L) bud in your left ear. Adjust the angle slightly so the microphone points toward your mouth instead of hanging straight down. Finally, fine-tune the position by rotating the earbuds until you find a comfortable fit, allowing for a better listening experience. We hope that this helps! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Love25Shop, We appreciate your feedback on the Galaxy Buds3 Pro’s location feature. The SmartThings app or Samsung Find app is designed to make tracking nearby earbuds easier, and your experience helps us explore improvements to enhance accuracy and sound alerts for better usability. If your Galaxy Buds have gone missing, you can quickly locate them using SmartThings Find or Samsung Find. Both services allow you to narrow down your buds’ location on a map, activate a ringing sound, and receive notifications when they are found. You can learn more about features that help narrow down the location of your Galaxy Buds3 Pro by checking out the article linked below. Your feedback helps drive Samsung innovation. Thank you for sharing your experience. Find your lost Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10003616/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re thrilled that you appreciate the sound quality and find the fit acceptable. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To enhance your experience, consider trying a few steps that might improve the charging performance of the right earbud. First, check the charging case for any debris that might affect connectivity. You can also reset the earbuds through the Galaxy Wearable app, which can refresh their performance. Additionally, updating to the latest firmware ensures that you have all the newest features. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If these suggestions don't provide the improvement you're looking for, please feel free to reach out to us at Samsung Support so that we can assist you further. Thank you for choosing the Galaxy Buds3 Pro, and we hope you continue to enjoy your listening experience! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Tuan. We really appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the excellent sound quality, as they are designed to deliver immersive audio experiences. We understand that fit can be a challenge, and we want you to enjoy your earbuds to their fullest. The Galaxy Buds3 Pro comes with multiple sizes of ear tips, including large, medium, and small, allowing you to find the best fit for your ears. A snug fit is crucial for both comfort and sound quality, as a proper seal enhances performance and helps keep the earbuds securely in place. If you haven't yet, we recommend trying different ear tip sizes to see if that improves the fit and comfort. You can check the fit by gently inserting the earbud and ensuring it feels secure without pressure. Additionally, using the "Earbud Fit Test" feature within the Galaxy Wearable app can help you find the perfect fit. Your satisfaction is important to us, and we want you to have the best experience possible with your Galaxy Buds3 Pro. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung family! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello There, Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re happy to hear you’re enjoying them and hope you’re experiencing excellent sound quality, a better fit, and longer battery life. We appreciate your feedback and value having you as part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages