We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Oscar. We always look forward to hearing from our valued customers. We hate to see that you've had a hard time getting your buds to fit correctly. The Galaxy Buds3 Pro come with different sizes of ear tips, so it’s important to ensure you’ve selected the right size for your ears. A snug fit without gaps is essential to prevent sound leaks and enhance audio quality. If you need guidance on changing the tips, please refer to our detailed guide. After you've fitted the correct tips, check the bottom of each earbud for the directional labels, "L" for left and "R" for right. Insert the "R" bud into your right ear and the "L" bud into your left ear, making sure the labels face you. Adjust the angle slightly so the microphone points toward your mouth, and feel free to rotate the buds until they fit comfortably. Lastly, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the ideal fit. If your buds arrived without the additional tips, we encourage you to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Alysia, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be with your device being so new and not aligning to your expectations and needs. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations and have links below to help with the connection to your devices. We have also shared a link to the Samsung Support Team if you have questions or are interested in exploring options available for earbuds that align to your preferences. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you taking the time to reach out to us, Bob. Your feedback is crucial as we continue to make changes and improvements. We noticed that you wanted to share your thoughts on the Galaxy Buds3 Pro. One feature worth highlighting is their long-lasting battery life. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time, allowing you to enjoy your music without interruption. If your Galaxy earbuds are not charging or turning on, it could be the earbuds, the charging case, or the charger. Start by using the included USB cable and a Samsung-approved wall adapter to ensure proper charging. For wireless charging, make sure the case is centered on the charging pad and is free from covers that may interfere. Check that the earbuds are properly seated in the case and that the charging contacts are clean. Inspect the earbud tips for correct installation and check the indicator lights; a flashing red light could indicate a problem. If the case or earbuds are damaged, you’ll need replacements. If this persists after troubleshooting, you may need to contact Samsung at 1-800-SAMSUNG for assistance getting your buds looked at. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus