Hi there J funk, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important specific features are to you when using your new device. We do our best to provide as much information about the features of our devices online to help our customers choose the best option to align to their needs and wants. We have provided a link to the Samsung Support Team if you would like to discuss options for the features of your device further. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your detailed feedback on the Galaxy Buds3 Pro. We appreciate your insights and want to ensure that you have the best experience possible with our devices. The Galaxy Buds3 Pro are designed with advanced features like Adaptive Equalizer with Galaxy AI, which tailors your sound based on how you wear your Buds, ensuring immersive audio on-the-go. However, we understand that the left earbud becoming quiet can be frustrating. Cleaning the microphone hole, speaker, and air duct can often resolve this. Before cleaning the speaker, detach the ear tip from the latch at the bottom of the earbud and remove any earwax or debris with a clean, dry, and soft brush, cotton swabs, or other tools. Be gentle to avoid damaging the components. Make sure you are wearing the earbuds correctly and adjust the volume using your device. Also, check the battery status of your earbuds and ensure they are fully charged. If you can't hear sound well during calls, check if Ambient sound mode is enabled. Sometimes, a simple restart of your phone and earbuds can resolve audio quality concerns. Lastly, ensure your earbuds have the latest software updates. If you need any further assistance or have more questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your candid feedback on the Galaxy Buds3 Pro! We're elated to see that youre loving your new buds. If good to see that features such as noise cancellation and the spectacular sound quality really stand out and make a difference for you. With the Galaxy Buds3 Pro offering up to 26 hours of playtime on a single charge, extending to 30 hours with a fully charged case, it's designed for long-lasting use. To help conserve battery life when you need it most, consider a couple of adjustments. Make sure to store the earbuds in their charging case with the cover closed when not in use. Additionally, you can fine-tune your notification settings through the Galaxy Wearable app if you’re using a compatible phone, or through the Galaxy Buds app for iOS users. Once again, we appreciate your feedback and if you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Brad Klein, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We undertand how frustrating it is to have a brand new device that is not meeting your expectations. We have some great resources to help our customers troubleshoot any frustration occuring such as the audio quality. We also have the full device manual available to help you with the touch and voice settings that allow you to pause and play your songs, adjust the volume, and change the track you are listening to on your device. We appreciate you being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages