Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re glad to hear you enjoy the sound quality and noise-cancellation features. We understand that a secure and comfortable fit is essential for the best use, especially during longer listening sessions. To improve the fit, we encourage you to explore the different ear tip sizes included with your earbuds. Finding the right size can really enhance your experience. For additional options that can help you achieve the best fit, please check out the link attached below. Your feedback is important to us, and we appreciate it! For any questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Tarik. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to strive for improvements. Our priority is to deliver an amazing experience for all our customers. If you're experiencing low volume or sound quality, don't worry there could be a few simple reasons! Sometimes, wearing the earbuds incorrectly or a little dust can affect performance. Plus, checking for outdated software or a low battery might help! Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Rafael. The Buds3 Pro enables you to charge up and enjoy music. Long-lasting batteries keep your audio flowing whenever and wherever you go. We see that you reached out regarding concerns about your buds disconnecting when you walk into another room. To ensure optimal performance, it's important to keep the earbuds within 30 feet of your device, noting that the effective range can vary based on your environment and phone model. Make sure to check for software updates through the Galaxy Wearable app on your phone or tablet, via a PC, or by using your TV. Additionally, check the battery status of your earbuds. If the battery is low, they may disconnect from your phone, so charging them is essential. You can monitor the battery level in the Galaxy Wearable app or place the earbuds in the charging case to check their status, as the indicator light on the case will show you the battery level. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus