Hey YoyoLove, Thank you for sharing your experience with the Galaxy Buds3 Pro. This model features precise charging contacts within a compact design for easy power management. If either earbud isn't charging or turning on, the concern may lie with the earbuds or the charging case. Using a non-Samsung-approved charger could cause charging difficulties, and the earbuds might also be damaged. Try fully charging the case, inspecting the earbuds for damage, or restarting them. Always use the included USB cable and a Samsung-approved wall adapter when charging (sold separately). Alternatively, you can charge the earbuds with select Samsung Qi-compatible wireless charging pads or PowerShare-enabled phones. Ensure the earbuds are correctly seated in the case for proper contact. Check for debris on the charging contacts, clean the contacts inside the case and on the earbuds if needed, as dust or wax buildup can block charging. Refer to our guide on cleaning earbuds for detailed instructions. If you’ve tried all troubleshooting steps without success, contact our Samsung Support Team for further assistance. Your feedback helps us improve the reliability and user experience of our charging systems. We appreciate your input and thank you for choosing Samsung. Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Lourdes! We’re elated to see that your daughter is enjoying them. The exceptional sound quality is a key feature, designed to provide an immersive listening experience with rich bass and clear highs, perfect for every type of music she loves. It’s also great to know that she finds them comfortable. We’re committed to creating products that enhance everyday moments, and your feedback helps us achieve that. Thank you again for choosing Galaxy Buds3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Bruno Munch, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the usage of your earbuds. We would be happy to help you with the occurance you mention when enabling the ANC setting of your earbuds. We have provided two links to articles to help you with this experience, one to help you reset your earbuds, and one to troubleshoot the audio quality. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Rcml! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. Each earbud comes with a battery capacity of 53.0 mAh, while the charging case stores 515 mAh. You can expect about 6 hours of playtime with the earbuds, or up to 7 hours if you turn off Active Noise Cancellation (ANC). When including the charging case, the total playtime extends to 26 hours, or 30 hours with ANC disabled. For talk time, you're looking at around 4.5 hours, which can stretch to 5 hours without ANC. In total, you can enjoy about 20 hours of talk time, or 22 hours if you disable ANC. To help preserve battery life, consider a few adjustments: store the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you're using iOS. These simple tips can help ensure your earbuds last when you need them most! If you continue to experience this, please do not hesitate to reach out to us at Samsung Support so that we can provide additional assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus