Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there John S, we are grateful to you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. We have provided a link to an article to help you with this matter and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a linkto the Samsung Support Team if this matter continues or you would like assistance with the features of any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages