Thanks for sharing your feedback on the Galaxy Buds3 Pro! We're thrilled to see that you appreciate their sound quality and noise cancellation features. We designed the Buds3 Pro to deliver an immersive listening experience, so it’s great to know our efforts are paying off for daily users like you. We understand that the hearing aid feature is something you value, and we appreciate you highlighting that. Our team is always working to innovate and improve our products, so your input is invaluable. We hope you continue to enjoy the features that make the Galaxy Buds3 Pro stand out and look forward to bringing you even more enhancements in the future. Your experience matters to us, and we’re grateful for your support! If you have any concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out, Jordan. It's great to get your honest feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To make the most of their battery life when you really need them, consider making a few adjustments. First, always store your earbuds in the charged case with the lid closed when they're not in use. Additionally, you can optimize battery usage by adjusting the notification settings via the Galaxy Wearable app on your connected phone; iOS users should use the Galaxy Buds app for similar adjustments. Keep in mind that if the battery is completely drained, you will need to wait 20 to 30 minutes for the case or earbuds to charge before they can be turned on again. We hope these tips enhance your experience! If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your candid review of the Galaxy Buds3 Pro, Stevo! We're thrilled that you find the bass outstanding and that they stay securely in your ears. It’s fantastic that you appreciate the clarity of sound, as our engineers worked diligently to create an immersive audio experience. With the redesigned shape, you can enjoy listening comfortably, as it offers our most secure fit ever. Additionally, to make your Buds stand out, we’ve incorporated Blade Lights to enhance your listening experience. We’re also glad you love the stunning silver finish, as it really does add a sleek touch to the overall design. Your feedback truly highlights what makes the Galaxy Buds3 Pro special. If you have any other thoughts or experiences to share, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Jenn, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips to a larger or smaller size included with your device. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual to help you with the settings to answer and end calls, and another link to the Samsung Support Team if your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages