Thank you for your candid review of the Galaxy Buds3 Pro, Stevo! We're thrilled that you find the bass outstanding and that they stay securely in your ears. It’s fantastic that you appreciate the clarity of sound, as our engineers worked diligently to create an immersive audio experience. With the redesigned shape, you can enjoy listening comfortably, as it offers our most secure fit ever. Additionally, to make your Buds stand out, we’ve incorporated Blade Lights to enhance your listening experience. We’re also glad you love the stunning silver finish, as it really does add a sleek touch to the overall design. Your feedback truly highlights what makes the Galaxy Buds3 Pro special. If you have any other thoughts or experiences to share, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and wanting to feel you have made a good investment in your new device. We have provided a link to the full device manual below that will help you maximize your experience and adjust the settings to best align to your preferences. We have also shared a link to the Samsung Support Team if you would like one on one assistance with your device or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Tuan. We really appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the excellent sound quality, as they are designed to deliver immersive audio experiences. We understand that fit can be a challenge, and we want you to enjoy your earbuds to their fullest. The Galaxy Buds3 Pro comes with multiple sizes of ear tips, including large, medium, and small, allowing you to find the best fit for your ears. A snug fit is crucial for both comfort and sound quality, as a proper seal enhances performance and helps keep the earbuds securely in place. If you haven't yet, we recommend trying different ear tip sizes to see if that improves the fit and comfort. You can check the fit by gently inserting the earbud and ensuring it feels secure without pressure. Additionally, using the "Earbud Fit Test" feature within the Galaxy Wearable app can help you find the perfect fit. Your satisfaction is important to us, and we want you to have the best experience possible with your Galaxy Buds3 Pro. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung family! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Dava Prator, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love that you are enjoying theenhanced audio quality and features of your new earbuds. We have provided links to an article to help you with the placement for a comfortable fit, and another to a video to help you change the ear tips to the size that best aligns to you. We also would recommend using the Samsung Wearables App to perform a fit test. We have lastly, provided a link to the Samsung Support Team if this experience continues or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there JD Dryden, thank you for your feedback on your samsung Galaxy Buds3 Pro. We completely understand how important the battery of your earbuds are to you usage and overall enjoyment. We have provided a link to an article about your Samsung earbuds battery life, and we have provided a link to the Samsung Support Team. These resources together can help you troubleshoot and resolve this experience. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Treskow, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended. We would love to help you pair your earbuds to the devices of your choosing at your convenience. We have provided a link to an article to help you pair your device and another to help you reset your device. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages