Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback and look forward to the opportunity to assist. We want to emphasize how important it is to have the right fit for optimal audio performance. The Buds3 Pro comes with different-sized ear tips, and finding the right size can make all the difference. Make sure there isn’t a gap between your ear and the ear tip to avoid sound leaks. If you haven’t already, we recommend checking out our guide on changing the tips to ensure you’re set up perfectly. Once you have the right tips, pay attention to the directional marks on the earbuds—there’s an “L” for left and “R” for right. Insert the R bud into your right ear and L bud into your left ear, ensuring they face you. A little tip: angle the microphone towards your mouth for the best sound quality! You might need to adjust them slightly by rotating them until they feel just right. Also, have you tried running the earbud fit test in the Galaxy Wearable app? It’s a fantastic feature to help confirm that you’ve got the perfect fit. If you have any other questions or if there's anything specific you need help with, please feel free to reach out to us at Samsung Support. Your satisfaction is our priority, and we’re here to make your experience with the Galaxy Buds3 Pro exceptional! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback, Stephanie! We’re elated to see that you love the Galaxy Buds3 Pro and that they fit so comfortably in your ears. Our all-new design is engineered for optimal sound, featuring small, angled heads that ensure a snug fit during any activity. Plus, the accented Blade Lights allow you to express your unique style while enjoying an immersive audio experience. We hope you continue to enjoy your experience with the Buds3 Pro. If you ever have any questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your experience with the Galaxy Buds3, KButler. Your insights are invaluable as we continue to make changes and improvements. We understand that you’re having difficulty getting your buds to fit snugly, which is essential for an exceptional listening experience. To achieve the right fit, start by checking that you have the correct size ear tips. A proper fit eliminates gaps between your ear and the ear tip, reducing sound leaks and enhancing audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro tips. Ensure proper placement by checking the directional marks on the bottom of the earbuds; you will see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you, and do the same for the left bud (L). Slightly angle the buds so that the microphone on the bottom points towards your mouth, and adjust them by rotating them until you find the most comfortable fit. Additionally, you can use the Galaxy Wearable app to perform an earbud fit test, ensuring that you have the proper fit. If you have any further questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Ian F, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you were intially pleased with the redesigned appearance and features of your new earbuds. We are also pleased to hear that you were able to use the included additional ear tips to get the perfect fit for you duriing your daily activities regardless of intensity. Please, don't hesitate to reach out to us at any time if you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages