Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Alex! We see you reached out to share your feedback on the Galaxy Buds3 Pro. We’re thrilled to see you like them and they sound great for you! We also noted your concerns about them falling out. The Buds3 Pro is designed to provide a comfortable, secure fit for a variety of ear shapes. If you’re finding that they’re falling out, we recommend trying the different sizes of ear tips that come with the buds. A proper seal is critical for the best audio experience, and sometimes a different size can make all the difference. Your experience is important to us, and we appreciate your input as we continue to improve our products. Feel free to reach out to us ast Samsung Support if you have any further concerns or questions. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus