Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re thrilled that you appreciate the sound quality and find the fit acceptable. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To enhance your experience, consider trying a few steps that might improve the charging performance of the right earbud. First, check the charging case for any debris that might affect connectivity. You can also reset the earbuds through the Galaxy Wearable app, which can refresh their performance. Additionally, updating to the latest firmware ensures that you have all the newest features. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If these suggestions don't provide the improvement you're looking for, please feel free to reach out to us at Samsung Support so that we can assist you further. Thank you for choosing the Galaxy Buds3 Pro, and we hope you continue to enjoy your listening experience! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Marquez, Thank you for sharing your experience with your Galaxy Buds3 Pro. We want to let you know that we are here to help. If your right earbud isn't charging after ensuring it is properly placed in the charging case, using an authentic Samsung charger, and checking the Galaxy Wearable app for software updates, and if all those concerns have been addressed, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus