Hey Jose! Thank you for sharing your honest feedback on the Galaxy Buds3 Pro. We're glad to see that you find the sound quality excellent. The buds enhanced 2-way speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the intricate details in your music. Regarding the Active Noise Cancelling (ANC) feature, it's essential for your listening experience, and we want to help you get the best out of your Galaxy Buds3 Pro. It's important to ensure your earbuds are securely in place. Check for any software updates for the earbuds and reset the earbuds if needed. Also make sure to check and adjust the ANC settings in the Samsung Wearable app to ensure it's enabled. Your feedback is invaluable as it helps us continue to innovate and improve. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus