Hello DonP, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand the importance of a secure fit on your earbuds. We have provided a link to an article to help you troubleshoot this experience at your convenience, and another link to a video to help you change the ear tips for the ones included to best fit your ears. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Rcml! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. Each earbud comes with a battery capacity of 53.0 mAh, while the charging case stores 515 mAh. You can expect about 6 hours of playtime with the earbuds, or up to 7 hours if you turn off Active Noise Cancellation (ANC). When including the charging case, the total playtime extends to 26 hours, or 30 hours with ANC disabled. For talk time, you're looking at around 4.5 hours, which can stretch to 5 hours without ANC. In total, you can enjoy about 20 hours of talk time, or 22 hours if you disable ANC. To help preserve battery life, consider a few adjustments: store the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you're using iOS. These simple tips can help ensure your earbuds last when you need them most! If you continue to experience this, please do not hesitate to reach out to us at Samsung Support so that we can provide additional assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Aren. Thank you for sharing your feedback on the Galaxy Buds3 Pro. We appreciate your insights and would like to highlight some of the standout features of the Galaxy Buds3 Pro to help improve your experience. First of all we appreciate your loyalty to Samsung and appreciate the feedback in regards to the Buds2 Pro. The Galaxy Buds3 Pro are designed to bring you deeper into your audio than ever before. With adaptive noise control powered by Galaxy AI, you can immerse yourself in your favorite music while staying alert to your surroundings. The premium sound delivered by Galaxy AI ensures you get a high-resolution audio experience with rich bass and crisp highs. For a better fit, the Galaxy Buds3 Pro come with multiple sizes of eartips to help you find the most comfortable and secure fit for your ears. Proper positioning can significantly enhance both comfort and performance. The long-lasting battery life provides up to 30 hours of listening time with the charging case, so you can enjoy your music all day long. Additionally, the pinch controls allow you to easily manage your music and calls with a simple swipe or tap. The Galaxy Buds3 Pro also supports super clear calls with machine learning that helps reduce background noise, ensuring your voice is heard clearly even in busy environments. We hope these features help enhance your experience with the Galaxy Buds3 Pro. If you need assistance or have any questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jayson. We see that you may be having a tough time trying to get your buds to fit just right. First, we want to clarify that the Galaxy Buds3 Pro actually come with different sized ear tips to ensure a comfortable fit. If you didn’t receive an extra set, please check the box one more time. Getting the right size ear tips is essential for a good fit. This ensures that there isn't a gap between your ear and the ear tip, which helps avoid sound leaks and guarantees optimal audio quality. If you need help changing the tips, you can find instructions in our guide on how to switch out the ear tips for your Buds3 Pro. Once you have the right tips on your earbuds, here’s how to wear them for the best experience: check the bottom of the earbuds for directional marks. You’ll see an 'L' for the left bud and an 'R' for the right. Insert the 'R' bud into your right ear with the 'R' facing you, and insert the 'L' bud into your left ear with the 'L' facing you. Angle the earbud slightly so the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to make sure you have the perfect fit for your ears. If the tips are not there, please don’t hesitate to reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out, Jordan. It's great to get your honest feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To make the most of their battery life when you really need them, consider making a few adjustments. First, always store your earbuds in the charged case with the lid closed when they're not in use. Additionally, you can optimize battery usage by adjusting the notification settings via the Galaxy Wearable app on your connected phone; iOS users should use the Galaxy Buds app for similar adjustments. Keep in mind that if the battery is completely drained, you will need to wait 20 to 30 minutes for the case or earbuds to charge before they can be turned on again. We hope these tips enhance your experience! If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus