Hi there Roody! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re glad to see you love the sound quality! We understand your concern about them falling out during movement, and we want to help you get the best fit possible. First, it’s important to ensure that you are using the right size ear tips, as a secure fit can significantly improve stability and sound quality. The Buds3 Pro come with various ear tip sizes, so we recommend trying different ones to find the perfect match for your ears. A proper fit will help eliminate any gaps, reducing sound leaks and optimizing your audio experience. When you’re ready to put them in, take a moment to check the directional marks on the earbuds. The "R" should face you when you insert the right bud, and the "L" should face you for the left bud. A helpful tip is to angle the earbuds slightly so that the microphone points towards your mouth, which can improve microphone performance. If you’re still having challenges, we suggest using the earbud fit test available in the Galaxy Wearable app to ensure you have the right fit for your buds. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any more questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to see that you love using them for music. Regarding your concern about phone call quality, we want to highlight that the Buds3 Pro feature advanced machine learning technology, which effectively minimizes background noise, ensuring your voice is clearly heard even in busy environments. Plus, the Bluetooth Super Wideband enhances call quality by doubling the audio bandwidth, providing a more natural sound for your conversations. Since we don’t have specific details about your experience, we’d love to help you troubleshoot any concerns you may be encountering. Please check out the link below for tips and guidance on optimizing your Buds for calls. Thank you again for your input! If this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hit here Greg S, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy tohear you are enjoying the enhanced audio quality of your earbuds, and we would love to help you with any features that are causing frustration. We have provided a link to an article to help you with the placement and secure fit you are seeking. We have provided a link to the full device manual as well to help you with the different features of your earbuds as you adjust the redesigned stem and the motions to use these features. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages