It's great to hear from you, Wallace. Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We hate to see that they haven't met your expectations. The Buds3 Pro features an Enhanced 2-Way Speaker and Dual Amplifier, providing Lossless, Ultra High Quality audio at 24-bit / 96kHz. You'll also enjoy Super Wideband Call and immersive 360 Audio for a truly dynamic listening experience. To personalize your sound, we encourage you to explore the Equalizer feature in the Wearable app. It can make a significant difference in your audio experience. For the best fit, we’ve included a link below that can guide you in finding the perfect fit for your buds. If you have any further questions or need assistance, please don't hesitate to reach out to Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your awesome feedback, Steph! We appreciate your insights and understand that adjusting to design changes can take some time. The refreshed look of the Galaxy Buds3 Pro is just one of the ways we aim to enhance your experience. We’re also proud of the revolutionary sound quality that the Galaxy Buds3 Pro provides. Designed for true audio lovers, the comfortable new shape and improved hardware deliver the high-resolution audio experience your ears have been craving. If you have any further questions or concerns while you get acclimated, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi DeeD, Thank you for sharing with us how it is going with your Galaxy Buds3 Pro. If you notice your earbuds are declining in battery power after some time, please ensure the software on your earbuds is up to date. If you continue to see the behavior, please reach out to our Samsung Support Team for assistance. Thank you for your feedback. We thank you for being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages