Hi there Cristian T, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are loving the audio quality and features of your new earbuds. We have provided a link to the full device manual to help you discover additional features that may enhance your daily experience of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is when you have brand new earbuds that are not aligning to your needs. Without knowing what features are not operating as expected, we have provided links to the Samsung Support Team and full device manual to assist you with troubleshooting and reviewing any available options to help you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback regarding the fit and noise isolation. At Samsung, we focus on providing a comfortable fit for an immersive audio experience. The Adaptive Equalizer with Galaxy AI customizes the audio based on how the Buds fit in your ears. This means that each time you put them in, you can enjoy the best sound quality for every playlist. The Galaxy Buds3 Pro are designed with customizable ear tips in multiple sizes to help ensure a snug fit that can effectively minimize outside noise. We encourage you to try the different sizes included in the package, as finding the right fit can significantly enhance your listening experience. Additionally, these earbuds feature Active Noise Cancellation technology, which is designed to block out external sounds so you can enjoy your music without distractions. Finding the right fit is crucial to the performance of the ANC feature. We want you to have the best possible experience with our products, and if there's anything else we can assist you with, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Its great to hear from you, Cind. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. The Buds3 Pro feature our best and most immersive audio, Wind Shield, Blade Light, Swipe, and Pinch Control. We understand that having the best fit is key to the overall experience with your buds, especially for people who are active like you. The Buds3 Pro come with different sized ear tips, so first, ensure you have the appropriate size for your ears. A proper fit will eliminate gaps between your ear and the ear tip, which helps to prevent sound leaks and ensures the best audio quality. If you need instructions for changing the tips, please refer to our guide. Once you have the correct tips on your earbuds, check the bottom for directional marks: "L" for the left ear and "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" also facing you. Angle the blade slightly so that the microphone points towards your mouth rather than straight down, and adjust them by rotating forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the proper fit. We hope that these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Eric! Thank you for sharing your experience with the Galaxy Buds3 Pro. We want to ensure you're getting the best audio experience possible. To enhance the sound quality in your right ear, we recommend checking a few things: First, please verify the battery status of the earbuds. Sometimes, a quick charge can work wonders! Also, take a moment to inspect the earbuds for any dirt or damage that might affect performance. You might also consider restarting both your phone and the earbuds, as this can help with connectivity. Additionally, checking for software updates to your earbuds could improve their performance. If you’ve tried all these suggestions and things are still not quite right, feel free to reach out to us at Samsung Support so we can provide further assistance. Remember, your Galaxy Buds3 Pro are backed by a 12-month limited warranty for any manufacturer defects. Plus, we offer Samsung Care+ for eligible devices, providing you with extended protection and additional support for peace of mind. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus