We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We’re so happy to see that you find them to be excellent earbuds! We hope that the Galaxy Buds3 Pro continues to enhance your everyday audio enjoyment. If you ever have questions or need assistance, don’t hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mike, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you feel as though you have made a great investment in your earbuds, and have the best listening experience possible. We have provided a link to an article to help you with the audio quality of your earbuds, and to the full device manual to help you with any setting adjustments to best align your earbuds to your preferences. Lastly, we have shared a link to the Samsung Support Team if you have questions or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Amie, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the settings and features of your device if you would like to maximize your experience with your new buds. We have provided a link to the full device manual to help you discover both the touch settings and new voice settings that can be used with your device. We have also provided a link to the Samsung Support Team if you believe any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages