Hi there Treskow, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended. We would love to help you pair your earbuds to the devices of your choosing at your convenience. We have provided a link to an article to help you pair your device and another to help you reset your device. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there John, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable a comfortable fit from your earbuds is to your usage and prolonged enjoyment. We would love to help you with the fit of your earbuds, and have provided a link to an article and to a video to help you both with the placement and changing the eartips to a more compatible size option if necessary. We also recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Michael! We appreciate your feedback on the fit and noise cancellation. Getting the right fit is essential for maximizing the noise cancellation features, and we’ll include a link below with helpful tips to help you achieve that! For the charging after workouts, we recommend cleaning and drying your buds thoroughly, as moisture can affect their performance. If you have any other questions or need assistance, don’t hesitate to reach out to Samsung Support. We’re always here to help! -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear) https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Fredd. Thank you for your feedback on the Galaxy Buds3 Pro! We’re glad to see that you’re enjoying the sound quality. Our team put a lot of effort into creating an exceptional audio experience. It's great to know you’re taking advantage of the voice control feature! The ability to manage your music simply by saying things like “stop the music” really enhances the convenience and ease of use, especially when you're busy or on the go. We appreciate your support and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus