Hi Trevor, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you change the ear tips and troubleshoot the audio quality of your earbuds at your convenience. We have shared links to articles to help you troubleshoot these from the comfort of your home, as well as to the Samsung Support Team. You can work with these experts through chat to ensure you have the best experience possible with your new earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Sync the Samsung earbuds to each other https://www.samsung.com/us/support/troubleshooting/TSG01218102/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Alp Esmer, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your safety is to you and wanting the awareness of your surroundings at certain times. This device in addition to have an Active Noise Canceling setting, also has an Ambient Sound setting that will allow you to hear your surroundings clearly through your media. We have provided a link to the full device manual that will highlight this feature. We have also provided a link to the Samsung Support Team to discuss you experience further and help you resolve the return you mention. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Denys! It's great to know that you like the sound quality they provide, but we understand how frustrating charging challenges can be. We want you to get the most out of your earbuds, so we encourage you to check out the link below for tips on troubleshooting when your buds won’t charge. We're here to help you enjoy your listening experience to the fullest! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info

Thank you for your feedback on the Galaxy Buds3 Pro! We appreciate your perspective and want to ensure you’re getting the best experience out of your devices. If your Buds were exposed to fresh water, we recommend drying them thoroughly with a clean, soft cloth and shaking them gently to remove any excess water. It’s essential to take care of them, especially after exposure to liquids. If your Buds have come in contact with any liquid other than fresh water, we suggest visiting a Samsung Service Centre or an authorized service center. Our technicians are dedicated to helping you restore your buds to their optimal condition. If you ever have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro! We're thrilled to know that you find them comfortable and secure during your workouts. The design is crafted with an IP57 water resistance rating, ensuring they can handle tough workouts and sweat without compromising performance. It’s great to see that you appreciate the sound quality as well! The Galaxy Buds3 Pro features premium 2-way speakers that deliver rich, immersive sound. With Active Noise Cancellation and Ambient Mode, you can choose to tune out distractions or let in just the right amount of environmental sound, making them perfect for any setting. We’re also happy that the battery life meets your expectations with up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. Your feedback is invaluable to us, and we’re glad you're enjoying your Galaxy Buds3 Pro to the fullest! If you have any other thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Hasan, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are important to you every day for a range of tasks, and we would love to help you troubleshoot the connection and battery life of your device. We have provided links to articles below to help you with both of these experiences, and have also shared a link to the Samsung Support Team. These experts can offer additional assistance if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds 3 Pro! We're thrilled to hear that you enjoy the sound quality. The Buds 3 Pro features a two-way speaker and Ultra High-Quality Audio (24bit / 96kHz). We see that you may have some concerns regarding the noise cancellation feature. To enhance your experience with the noise cancellation feature, we recommend a few steps. First, ensure your Buds are updated with the latest firmware using the Galaxy Wearable app. You can also adjust the noise control settings within the app to switch between Active Noise Cancellation and Ambient Sound modes, helping you find the best setting for your surroundings. Additionally, trying different ear tips included in the box can help achieve a snug fit, which is essential for optimal noise isolation. Gently cleaning the speaker meshes with a soft, dry cloth can improve performance as well. If you’d like to refresh your Buds, you can perform a reset through the Galaxy Wearable app under "About earbuds." Lastly, remember that various environmental factors can influence the performance of noise cancellation. We hope these tips enhance your experience with the Galaxy Buds3 Pro, and feel free to reach out to us at Samsung Support if you have any questions! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus