Thank you for sharing your experience with the Galaxy Buds3 Pro, Rod! We truly appreciate your feedback as we continue to make improvements. Redesigned for superior sound quality, the Galaxy Buds3 Pro provides a comfortable fit for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your audio while still being aware of your surroundings. If you're facing an unstable connection, we suggest trying a few steps to optimize your Bluetooth experience. First, consider resetting your Galaxy Buds3 Pro by placing them in the charging case and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can help refresh the connection. Also, make sure that your smartphone or tablet is updated with the latest software, as this can greatly enhance performance. It’s a good idea to remove the Galaxy Buds3 Pro from your Bluetooth settings and re-pair them by simply opening the case. Lastly, keep in mind that using your Buds in an area with several Bluetooth devices might affect connectivity, so a different environment could be beneficial. We hope these tips help elevate your listening experience, and if you have any more questions, feel free to reach out to us at Samsung Support. Your satisfaction is very important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Buds3 Pro, Brian! It's great to see that you're impressed with the sound quality and the Adaptive Noise Control, which helps block out unwanted sounds while letting in just the right amount of ambient noise. The Buds3 Pro are designed with a new shape for a snug fit, but as you mentioned, fit can vary from person to person. We encourage users to experiment with the additional bud tips provided to get the best fit. Your feedback highlights how important comfort is, and we appreciate you taking the time to share your experiences! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus