Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is when you have brand new earbuds that are not aligning to your needs. Without knowing what features are not operating as expected, we have provided links to the Samsung Support Team and full device manual to assist you with troubleshooting and reviewing any available options to help you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Mksk, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the ambient sound feature is for your awareness of your surroundings. We have provided a link to an article to help you with this feature, and another to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Use Ambient sound on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078084/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Nicole. We really appreciate your insights as we continue to make improvements. We're pleased to see that you enjoyed both the Buds2 Pro and the Buds FE. The Buds3 Pro, however, come equipped with an Adaptive Equalizer powered by Galaxy AI, which tailors the audio to fit your ears perfectly. This means that each time you wear your Buds, you can enhance your listening experience, regardless of the playlist. Since the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips. Check out the link attached for additional tips on how to achieve the best fit with your Buds3 Pro. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus