Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Terrance. We're glad to see that you're enjoying most aspects of the buds! The design of the Galaxy Buds3 Pro ensures they stay in place while providing long-lasting comfort for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your music while remaining aware of your surroundings. We would like to gather some additional information regarding the sound you may be hearing. Please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, John. We see that you've encountered a screeching sound with your new buds. When Active Noise Canceling, Adaptive, or Ambient Sound features are enabled, the sound coming through the sub-microphone is adjusted based on the noise control mode to enhance your listening experience. However, it's important to remember that if the area around the sub-microphone is accidentally touched or covered while putting the earbuds on or adjusting them, it might cause unexpected sounds like beeping or howling, as the microphone can pick up sounds it shouldn't. We truly appreciate your feedback, and we're glad to hear the fit works well for you! If you have any more questions or need assistance with this or anything else, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Roody! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re glad to see you love the sound quality! We understand your concern about them falling out during movement, and we want to help you get the best fit possible. First, it’s important to ensure that you are using the right size ear tips, as a secure fit can significantly improve stability and sound quality. The Buds3 Pro come with various ear tip sizes, so we recommend trying different ones to find the perfect match for your ears. A proper fit will help eliminate any gaps, reducing sound leaks and optimizing your audio experience. When you’re ready to put them in, take a moment to check the directional marks on the earbuds. The "R" should face you when you insert the right bud, and the "L" should face you for the left bud. A helpful tip is to angle the earbuds slightly so that the microphone points towards your mouth, which can improve microphone performance. If you’re still having challenges, we suggest using the earbud fit test available in the Galaxy Wearable app to ensure you have the right fit for your buds. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any more questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Ken. We’re glad to see that you’ve found the sound quality to be good, as these buds are designed to deliver a rich and immersive audio experience. The Galaxy Buds3 Pro include several audio customization features accessible through the Galaxy Wearable app. Within the app, users can adjust the equalizer settings to create a personalized audio profile. This allows you to tailor the sound to your preferences and enhance your listening experience. Additionally, the Galaxy Buds3 Pro features advanced noise control options, such as Active Noise Cancellation, Ambient Sound mode, and Adaptive mode. These features provide flexibility for different environments and needs, whether you want to focus on your music or remain aware of your surroundings. The noise control settings can also be adjusted through the Galaxy Wearable app for convenience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus