Hi Jeff, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is causing discomfort and preventing prolonged wear and enjoyment. We would love to help you with this difficulty and help you have the best possible experience with your earbuds. We have provided links to an article and a video to help you with the fit of your earbuds. We have also provided a link to the Samsung Support Team if this experience continues and you wouldlike additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Itzel. It's great to know that you love the fit and sound quality. We designed the Buds3 Pro to provide a comfortable and immersive listening experience. We understand that adjusting to new pinch control features can take some time, especially when transitioning from other devices. The Galaxy Buds3 Pro incorporates advanced touch controls and customizable settings, which allow you to tailor your experience to match your preferences. Be sure to check out the link attached to learn more about how the pinch controls work and how to use it. Your feedback is invaluable as we continually work to improve our products, and we appreciate your patience as you get used to the new controls. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus