Hi there RLS323, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important the additional ear tips in a larger and smaller size are to find that ideal fit. We have provided a link below to the Samsung Support Team. You can reach them directly through chat to discuss this matter and come a resolution directly. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Jenn, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips to a larger or smaller size included with your device. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual to help you with the settings to answer and end calls, and another link to the Samsung Support Team if your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, JC! We’re thrilled to hear that you love the product overall, and we understand that battery life is a key aspect of your experience with our buds. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, and when paired with a fully charged case, that can extend to 30 hours. To help you get the most out of your earbuds, consider keeping them in the charging case with the cover closed when you're not using them. This ensures they maintain their battery life. Additionally, adjusting your notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app (if you’re using iOS) can help conserve battery power. These small adjustments can significantly enhance your listening experience. We appreciate your feedback, and we hope you continue to enjoy your Galaxy Buds3 Pro! If this persists, please be sure to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there J funk, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important specific features are to you when using your new device. We do our best to provide as much information about the features of our devices online to help our customers choose the best option to align to their needs and wants. We have provided a link to the Samsung Support Team if you would like to discuss options for the features of your device further. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Kerry Kaberga, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important it is to our customers to feel that they have made a good investment in their chosen devices. Without knowing what features you are referring to specifically, we have provided a link to the full device manual to help you best align your earbuds to your preferences. We have also shared a link to the Samsung Support Team if you are ever interested in one on one assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello CS86, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day, and we would love to help you with any frustrations you are experiencing. Without knowing what features are not meeting your expectations, we have provided a link to the full device manual and the Samsung Support Team. These resources can help you troubleshoot any matter and maximize your experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages