Hi there Josiah, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not operating or connecting as expected. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your review, Jose! It's great to hear from you! We're ecstatic to see that you love the Galaxy Buds3 Pro. It’s amazing to know that even while working in noisy environments, your calls remain crystal clear. Our advanced machine learning technology really does enhance call quality by analyzing ambient noise and focusing on your voice, making it feel like you’re right next to the person on the other end. We're glad you’re experiencing the smooth and reliable communication we aimed to deliver! Your feedback reassures us that we’re achieving our goal. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Abtin, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important specific features are to you every day and we are always happy to assist our customers with any frustrations that they are experiencing. We have provided links to the full device manual to help you with the placement of the touch settings, and the sound you hear is the feedback that allows you to know you have engaged the touch settings. These earbuds also have the ability to use voice controls if the touch settings are not aligning to your preferences. We hope you have found new earbuds that are aligning to your needs and wants. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages