Hey BGeorge, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable and crucial the ideal fit of your earbuds is to you every day. We have shared a link to an article to help our customers with these redesigned earbuds, and recommend performing a fit test with your earbuds in your ears, and connected to the Samsung Wearables App. Lastly, we have shared a video to help you change the ear tips with ease, and to the Samsung Support Team if any of these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your experience with the Galaxy Buds3 Pro, Quan! We're glad to know that you appreciate the sound quality. The Buds3 Pro features a refreshed design and revolutionary sound, crafted for true audio lovers. With a comfortable new shape and improved hardware, these earbuds deliver the high-resolution audio experience your ears have been craving. To achieve the best fit during activities, it's essential to choose the right ear tips from the various sizes included. Properly fitting ear tips will prevent gaps between your ear and the tips, minimizing sound leaks and optimizing audio performance. Once you’ve selected the right tips, check the bottom of each earbud for directional marks ("L" for left and "R" for right). Insert the right bud into your right ear with the "R" facing you, and similarly insert the left bud into your left ear with the "L" facing you. Make sure to angle the microphone at the bottom towards your mouth for better audio quality. You can adjust the earbuds by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the right fit. If you have any further concerns or questions, please don't hestitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your candid experience with the Galaxy Buds3 Pro. We understand how frustrating it can be to hear static in the earbuds, especially after only using them a few times. To improve your experience, we suggest checking for software updates for both your earbuds and the connected device. Keeping everything updated can really enhance performance. Additionally, trying a restart or resetting your Galaxy Buds might help clear up any static sounds. Please refer to the attached link for additional troubleshooting options if needed. We hope these tips help you resolve this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you need further assistance, feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01211003/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus