Its great to hear from you, Cind. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. The Buds3 Pro feature our best and most immersive audio, Wind Shield, Blade Light, Swipe, and Pinch Control. We understand that having the best fit is key to the overall experience with your buds, especially for people who are active like you. The Buds3 Pro come with different sized ear tips, so first, ensure you have the appropriate size for your ears. A proper fit will eliminate gaps between your ear and the ear tip, which helps to prevent sound leaks and ensures the best audio quality. If you need instructions for changing the tips, please refer to our guide. Once you have the correct tips on your earbuds, check the bottom for directional marks: "L" for the left ear and "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" also facing you. Angle the blade slightly so that the microphone points towards your mouth rather than straight down, and adjust them by rotating forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the proper fit. We hope that these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your thoughts on the Galaxy Buds3 Pro, Peter. The Buds3 Pro features an enhanced 2-way speaker, which includes a woofer and tweeter with a wide frequency response that reveals the subtle details in your music. We hate to see that you haven't enjoyed the sound quality of your earbuds. To troubleshoot the issue, start by checking the audio output on your connected phone. Open the Settings app, go to Connections, and turn off Bluetooth to disconnect your earbuds and other devices. Then, launch the app you were using when you experienced poor audio quality and try playing a song without the earbuds connected. If the problem persists, ensure that the app is up to date and consider clearing its data. Additionally, check your phone’s sound settings in the Settings app for any enhancements like sound personalization or Dolby Atmos, as these can affect your music's sound quality. For more options to troubleshoot this, please check out the link attached. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus