It's great to hear from you, Fredd. Thank you for your feedback on the Galaxy Buds3 Pro! We’re glad to see that you’re enjoying the sound quality. Our team put a lot of effort into creating an exceptional audio experience. It's great to know you’re taking advantage of the voice control feature! The ability to manage your music simply by saying things like “stop the music” really enhances the convenience and ease of use, especially when you're busy or on the go. We appreciate your support and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello DonP, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand the importance of a secure fit on your earbuds. We have provided a link to an article to help you troubleshoot this experience at your convenience, and another link to a video to help you change the ear tips for the ones included to best fit your ears. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your honest feedback on the Galaxy Buds3 Pro, Jeff. The Galaxy Buds3 Pro does have a new shape that aims to give a snug and comfy fit, helping to improve the sound experience. While they do not come with wing tips, the design focuses on delivering clear and detailed sound, thanks to features like Adaptive Equalizer. This feature adjusts the sound based on how the earbuds sit in your ears. Your feedback about wanting wing tips is helpful as we continue to make improvements in the future. Thank you once again for sharing your thoughts! If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus