Thank you for your feedback on the Galaxy Buds3 Pro, Jayman. We understand the importance of a secure fit and intuitive controls for an optimal listening experience. The Galaxy Buds3 Pro features an advanced ergonomic design and customizable ear tips to help ensure a comfortable fit. Additionally, the touch controls can be personalized to enhance your usability. Check out the link attached for tips to help you get a better fit with your Buds3 Pro. We appreciate your insights and hope to hear more from you in the future. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's awesome to hear from you, James. We really appreciate your honest feedback on the Galaxy Buds3 Pro. We love to see that you're loving the upgrade from the Galaxy Buds2 Pro. It's great to know that the sound has been incredible for you and that the ANC has been wonderful as well. The Buds3 Pro lets you customize sound settings for different apps. You can swipe down to quickly adjust your equalizer (EQ) and noise control from the Quick Settings panel. Your custom settings are saved for each app, so whether you're using 360 Audio on YouTube or bass boost on Spotify, your audio experience remains tailored to your preferences. We hope you continue to have a great experience. If you have any questions or concerns at all, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus