Hi there Echofield, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it can be to have a brand new device that is not meeting your expectations. We have provided a link to an article to help you with the placement, and would follow up with a fit test you can perform in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you ever have questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your wonderful feedback, Dave! It’s amazing to see that your wife is enjoying the Galaxy Buds3 Pro so much. The fact that she can hear notes she’s never heard before truly highlights the incredible sound quality these buds provide. With our first-ever, independently controlled woofer and tweeter, the Dual Amplifier technology really makes a difference. It allows listeners to experience a broad spectrum of sound that truly brings music to life. We’re thrilled that she’s able to appreciate these beautifully detailed notes! If you guys ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus