Thank you for sharing your experience with the Galaxy Buds3 Pro, Edgar! We appreciate your feedback and understand your concern regarding the screeching sounds. One of the key factors that can affect audio quality is ensuring that you have the right-sized ear tips. The Galaxy Buds3 Pro comes with different sizes, and a proper fit is essential for preventing sound leaks and providing optimal audio performance. If you haven’t already, we encourage you to check out our guide on Samsung.com for changing the tips. Once you’re equipped with the correct ear tips, please make sure you’re inserting the earbuds properly. Check the directional marks on the bottom of the earbuds—'R' for the right and 'L' for the left. Insert the right bud into your right ear, angling it slightly so that the microphone is pointing towards your mouth. The left bud should be inserted accordingly as well. Adjusting the buds by rotating them can help achieve a more comfortable and effective fit. Additionally, if the earbuds are not fitting securely, it may lead to unwanted sounds like screeching. We recommend running the earbud fit test available in the Galaxy Wearable app, which can assist in ensuring you have the proper fit. We’re committed to helping you get the best listening experience possible. If you have further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Tre H, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with the fit of your earbuds for security and comfort. We recommend trying the additional eartips included with your device to help with the security of the fit. We have also provided a link to an article to help you with these redesigned earbuds. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. We also have provided a link to an article to help with the Bluetooth connection of your earbuds. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Mm2026, That kind of versatility is exactly what Galaxy Buds3 Pro were built for. From podcasts to video calls, the adaptive sound and multi-device functionality help keep everything seamless throughout the day. Thank you for being a part of the Samsung ecosystem. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for sharing your candid feedback on the Galaxy Buds3 Pro, M Aslam. The Galaxy Buds3 Pro is designed to provide a seamless user experience with its pinch and swipe controls. To optimize your experience, you can utilize various pinch controls: a single pinch allows you to play or pause a song, answer or end a call, or stop features such as "Read Notifications Aloud," "Voice Detection," or "Siren Detection." A double pinch skips to the next song, while a triple pinch takes you to the previous song; if done within three seconds after a song starts, it will restart the current track. For additional functionality, a pinch and hold activates a preset mode (defaulting to noise control) or rejects an incoming call. You can also adjust the volume by swiping up or down. Further customization is available through the Galaxy Wearable app, where you can enable or disable specific features to suit your preferences. We value your feedback and are committed to improving our products to ensure a user-friendly experience. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. Thank you for choosing the Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Tankmush, I'm glad to hear that! The integration of Galaxy AI with the Buds3 Pro is designed to enhance your daily routines, making them smoother and more intuitive. With a secure fit and premium audio quality, these earbuds become a powerful companion for everyday use. Thank you for being a valued Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages