Thank you for your candid review of the Galaxy Buds3 Pro, Stevo! We're thrilled that you find the bass outstanding and that they stay securely in your ears. It’s fantastic that you appreciate the clarity of sound, as our engineers worked diligently to create an immersive audio experience. With the redesigned shape, you can enjoy listening comfortably, as it offers our most secure fit ever. Additionally, to make your Buds stand out, we’ve incorporated Blade Lights to enhance your listening experience. We’re also glad you love the stunning silver finish, as it really does add a sleek touch to the overall design. Your feedback truly highlights what makes the Galaxy Buds3 Pro special. If you have any other thoughts or experiences to share, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Arst. We’re ecstatic to see that you appreciate the excellent sound quality these buds provide. Comfort is important, and it can definitely vary depending on ear shape. To enhance your experience, we recommend trying out the various ear tips that come with the Buds3 Pro. Finding the right size can help eliminate any gaps, ensuring a snug fit and preventing discomfort. If you need help with changing the tips, our guide provides step-by-step instructions to make it easy. Once you have the right tips in place, make sure to insert the earbuds correctly. The directional marks on the earbuds indicate the right and left sides. Placing the R bud in your right ear and the L bud in your left ear is essential for optimal performance. You can also adjust the angle slightly to make sure the microphone is positioned correctly, pointing towards your mouth for clearer calls. Additionally, you might consider using the Galaxy Wearable app to run an earbud fit test. This feature will help you confirm that you have the best fit, ensuring a comfortable listening experience. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Wally, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how exciting it is for our customers to use specific features with their new device. We would love to help you troubleshoot this experience if you would like, and have provided a link below to the Samsung Support Team. These experts can work with you one on one to ensure you have the intended experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Brad Klein, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We undertand how frustrating it is to have a brand new device that is not meeting your expectations. We have some great resources to help our customers troubleshoot any frustration occuring such as the audio quality. We also have the full device manual available to help you with the touch and voice settings that allow you to pause and play your songs, adjust the volume, and change the track you are listening to on your device. We appreciate you being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages