Hey there Abtin, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important specific features are to you every day and we are always happy to assist our customers with any frustrations that they are experiencing. We have provided links to the full device manual to help you with the placement of the touch settings, and the sound you hear is the feedback that allows you to know you have engaged the touch settings. These earbuds also have the ability to use voice controls if the touch settings are not aligning to your preferences. We hope you have found new earbuds that are aligning to your needs and wants. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello FlipFlop7, Wow—thank you! The Galaxy Buds3 Pro is packed with features to enhance your daily life, and we’re so glad to hear you’re enjoying it. We hope you stay updated on the latest with your Galaxy Buds3 Pro and all they can do. Stay connected, stay inspired. Samsung made for more. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Anthony. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It's great to see that you’re enjoying the sound quality and design. We’ve worked hard to create an immersive listening experience with rich audio and an elegant look. However, hate to hear that the ear tips aren’t a perfect fit for you. The Buds3 Pro are designed with versatility in mind, and we encourage users to experiment with the various sizes of ear tips that come in the box. Finding the right fit can significantly enhance comfort and improve the overall sound experience. The Buds3 Pro features active noise cancellation, which can be more effective when you have a proper seal in your ears. We want you to fully enjoy the exceptional audio, adaptive sound technology, and all the features these buds have to offer! Thank you again for your feedback. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback about the Galaxy Buds3 Pro! We're pleased to see that you enjoy the sound quality of these buds. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96kHz. We understand how frustrating it can be when earbuds do not stay in place during workouts, and we want to help you have a better experience. Proper fit is crucial for comfort and performance. The Galaxy Buds3 Pro is designed with an ergonomic shape to provide a more secure fit, especially during physical activities. To ensure the best fit, we recommend checking that the ear tips fit snugly in your ears without any gaps. It's also important to make sure the ear tips are installed correctly. To further ensure a proper fit, you can also run an earbud fit test. This test helps you find the best fit for your ears, ensuring that the earbuds stay in place during your workouts. If you have any questions or concerns, be reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Bruno Munch, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the usage of your earbuds. We would be happy to help you with the occurance you mention when enabling the ANC setting of your earbuds. We have provided two links to articles to help you with this experience, one to help you reset your earbuds, and one to troubleshoot the audio quality. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages