Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day BigonRed, Thank you for reaching out and sharing your experience with your Galaxy Buds. We always appreciate hearing from our users and learning how their devices perform. If you find that one of your earbuds isn't holding a charge anymore, please contact our Samsung Support Team. Samsung products come with a limited 12-month warranty that covers manufacturing defects in material and workmanship. You can also extend this coverage with Samsung Care+ on eligible devices, which provides extra protection and support. Feel free to contact our support team to explore warranty options. We're here to help. Thank you for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mark, Thank you for updating us on your Galaxy Buds3 Pro. Comfort and fit are essential for maximizing the overall experience. The Buds3 Pro come with interchangeable ear tips that improve seal, sound quality, and comfort in different environments. For additional tip options, please contact our Samsung Support Team to learn how to get some sent to you. These earbuds are appreciated for their balanced sound and seamless connectivity with Galaxy devices. We value your feedback and thank you for sharing your experience with us and being a member of the Samsung community. Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback regarding the Galaxy Buds3 Pro, Zach. We appreciate your comments about the audio experience, especially in challenging environments. Our Galaxy Buds3 Pro is designed with advanced noise-canceling technology that aims to provide an immersive sound experience. For the best performance, we recommend ensuring that the earbuds fit securely in your ears, as this can enhance noise cancellation. Additionally, make sure your buds are up to date with the latest software update available through the Galaxy Wearable app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you with this. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yuquan. It’s great to know you appreciate some of the upgrades, like the addition of voice control. The Galaxy Buds3 Pro also offers enhancements like Adaptive Noise Control and Ultra-High-Quality audio support at 24bit/96kHz, providing a more immersive sound experience. When it comes to multipoint access, the Galaxy Buds3 Pro features AutoSwitch, which allows seamless transitions between Samsung Galaxy devices such as smartphones, tablets, and laptops. While this functionality is tailored to optimize connectivity within the Samsung ecosystem, we understand your preference for broader compatibility. Your feedback is important and appreciated, as it helps guide future improvements. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus