Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback regarding the fit and noise isolation. At Samsung, we focus on providing a comfortable fit for an immersive audio experience. The Adaptive Equalizer with Galaxy AI customizes the audio based on how the Buds fit in your ears. This means that each time you put them in, you can enjoy the best sound quality for every playlist. The Galaxy Buds3 Pro are designed with customizable ear tips in multiple sizes to help ensure a snug fit that can effectively minimize outside noise. We encourage you to try the different sizes included in the package, as finding the right fit can significantly enhance your listening experience. Additionally, these earbuds feature Active Noise Cancellation technology, which is designed to block out external sounds so you can enjoy your music without distractions. Finding the right fit is crucial to the performance of the ANC feature. We want you to have the best possible experience with our products, and if there's anything else we can assist you with, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung! smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Meir! We hate to hear about your experience with the fit and the controls. Our Galaxy Buds3 Pro is designed with an ergonomic fit and intuitive touch controls for a seamless listening experience. If you’re having trouble, we recommend adjusting the ear tips to find a more comfortable fit and exploring the customizable settings in the app for improved functionality. It’s important to use the right size ear tips to prevent sound leaks and ensure optimal audio quality. Make sure the ear tips fit snugly in your ears without any gaps. If you need help changing the tips, please refer to our guide on Buds3 Pro tips. Once you have the correct tips, check the earbuds for directional markings—an "L" for left and an "R" for right. Insert the "R" bud into your right ear with the "R" facing you, and the "L" bud into your left ear with the "L" facing you. Angle each earbud slightly so that the microphone points toward your mouth. Adjust the fit by rotating them until they feel comfortable. Finally, you can run an earbud fit test in the Galaxy Wearable app to ensure the proper fit. We appreciate your input as we’re always striving to enhance our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Bill F, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand wanting to use one earbud at a time for a variety of reasons and wanting the full functionality of settings with each one individually. We have provided a link to the full device manual and recommend placing the earbud and using the Samsung Wearables App to align the settings to your preferences. We have also provided a link to the Samsung Support Team if you believe your earbuds are not operating as intended or expected. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Your feedback on the Galaxy Buds3 Pro is greatly appreciated, Yesly. We're glad to see that you love the sound quality and noise cancellation feature! Powered by our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allow you to experience a broad spectrum of sound. An enhanced woofer and tweeter with a wide frequency response reveal the minute details in your music. We hope you continue to enjoy the sound quality and features of your buds. If you ever have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus