Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you! Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s wonderful to know that you're enjoying their powerful sound and excellent clarity. We’re glad to know that they connected easily to your laptop and that you find them to be a great value. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there John S, we are grateful to you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. We have provided a link to an article to help you with this matter and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a linkto the Samsung Support Team if this matter continues or you would like assistance with the features of any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your fantastic review of the Galaxy Buds3 Pro, Jasmine! We're pleased that you’re enjoying the incredible sound quality they provide. It’s great to see that upgrading your buds has made such a positive difference for you. The combination of rich audio and effective noise cancellation really enhances the overall listening experience. We truly appreciate your thoughts and hope you continue to enjoy your new buds! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Nicole. We really appreciate your insights as we continue to make improvements. We're pleased to see that you enjoyed both the Buds2 Pro and the Buds FE. The Buds3 Pro, however, come equipped with an Adaptive Equalizer powered by Galaxy AI, which tailors the audio to fit your ears perfectly. This means that each time you wear your Buds, you can enhance your listening experience, regardless of the playlist. Since the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips. Check out the link attached for additional tips on how to achieve the best fit with your Buds3 Pro. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback! We're more than happy to see that your wife loves the Galaxy Buds3 Pro. The amazing sound quality is a hallmark of these earbuds, thanks to the Samsung Seamless Codec. It ensures that the audio is compressed and encoded up to 24bit/96kHz, maintaining high-fidelity sound. This way, every intricate detail of the music is delivered just as it was intended in the recording studio. We’re glad she’s enjoying her experience. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus