Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Its great to hear from you, Cind. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. The Buds3 Pro feature our best and most immersive audio, Wind Shield, Blade Light, Swipe, and Pinch Control. We understand that having the best fit is key to the overall experience with your buds, especially for people who are active like you. The Buds3 Pro come with different sized ear tips, so first, ensure you have the appropriate size for your ears. A proper fit will eliminate gaps between your ear and the ear tip, which helps to prevent sound leaks and ensures the best audio quality. If you need instructions for changing the tips, please refer to our guide. Once you have the correct tips on your earbuds, check the bottom for directional marks: "L" for the left ear and "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" also facing you. Angle the blade slightly so that the microphone points towards your mouth rather than straight down, and adjust them by rotating forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the proper fit. We hope that these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Chris! We understand that the new pinch control feature can feel different compared to the previous model. This innovative approach is designed to give you a more intuitive way to manage your music and phone calls. However, if you’re having trouble with responsiveness when using the pinch or swipe controls, we recommend checking out our troubleshooting guide in the link attached. We're glad to see you enjoy the sound quality, and we hope you continue to explore all the features the Galaxy Buds3 Pro has to offer! For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Alex, Thank you for your thoughtful feedback on the Galaxy Buds3 Pro. You noted that the listening experience and connectivity are strong, along with interest in longer listening times. The Buds3 Pro are designed for premium audio clarity, seamless pairing, and smart noise control. Your review highlights the features that make the Buds3 Pro a top choice for Galaxy enthusiasts and helps guide ongoing improvements for all-day performance. Please check out the article linked below on how to get the most out of your Galaxy Buds battery to improve its lifespan. We’re grateful for your support of Samsung! The battery life of your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001314/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro utilizes Galaxy AI for features like Live Translate, which enables real-time translation during conversations. We understand your concerns regarding the fit, especially since you've tried all three sizes of ear tips. It's crucial for earbuds to feel comfortable, and we want you to have the best experience possible. Have you had a chance to run the Fit Test? This feature helps ensure you achieve the right seal for optimal sound quality and active noise cancellation. You can find the Fit Test in the Galaxy Wearable app, and it only takes a moment to complete. The Buds3 Pro is designed with a customizable ergonomic fit that enhances comfort, so we hope this helps you find a better fit. We appreciate your feedback and are confident that you'll enjoy the immersive sound experience and adaptive features once you have the fit just right. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus