It's great to hear from you, Maryana. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re thrilled you appreciate their exceptional sound quality and comfort. With advanced Active Noise Cancellation and Ambient Sound features, these earbuds truly elevate your listening experience. We understand how important a secure fit is, which is why the Galaxy Buds3 Pro comes with an array of ear tip sizes to ensure maximum comfort for every user. The lightweight design also enhances this experience, allowing you to wear them for extended periods without any discomfort. If you have any specific features or aspects you love about the Galaxy Buds3 Pro that you'd like to explore further, we’d love to hear more about it! Your feedback helps us continue to improve our products and services. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Ricardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We noted your feedback about the buds not connecting to your Galaxy S24+ after an update. The versatility of the Galaxy Buds means they can easily connect to multiple devices, whether you're streaming music on your phone, watching a show on your tablet, or taking calls on your PC. To ensure you get the best experience, we recommend checking out the link attached for step-by-step instructions on how to pair your Galaxy Buds with your S24+. It’s also a good idea to check if there’s a new update available for your device and the buds as well. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you continue to have any concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello g00fyg00berEli, Thank you for your detailed feedback on the Galaxy Buds3 Pro. These earbuds feature particular charging technology and balanced audio for long listening sessions. Your comments about charging help us understand real-world usage and guide future updates to improve power management and reliability. If one or both earbuds aren't charging or turning on, the issue might lie with the earbuds or the charging case. Using a non-Samsung-approved charger can cause charging concerns, or the earbuds might be damaged. You can try fully charging the case, checking for damage, or restarting the earbuds. Please see the link below for troubleshooting tips. We appreciate your presence in the Samsung community. Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshoot/TSG10000013/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Jack Dawson, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the ideal fit is to you every day. We have provided a link to an article to help you troubleshoot the fit of your earbuds. We have also provided links to an article to help you with the ANC setting and to the full device manual to align all of the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yuquan. It’s great to know you appreciate some of the upgrades, like the addition of voice control. The Galaxy Buds3 Pro also offers enhancements like Adaptive Noise Control and Ultra-High-Quality audio support at 24bit/96kHz, providing a more immersive sound experience. When it comes to multipoint access, the Galaxy Buds3 Pro features AutoSwitch, which allows seamless transitions between Samsung Galaxy devices such as smartphones, tablets, and laptops. While this functionality is tailored to optimize connectivity within the Samsung ecosystem, we understand your preference for broader compatibility. Your feedback is important and appreciated, as it helps guide future improvements. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus