Thank you for your feedback on the Galaxy Buds3 Pro, Aaronl! It’s great to hear your thoughts as we continue to strive to make improvements. The Buds3 Pro feature improved comfort for an immersive listening experience. They come with a redesigned shape that provides our snuggest fit ever. Additionally, to ensure your earbuds stand out, we’ve added Blade Lights that enhance both style and your listening experience. To enhance the fit, we recommend using the fit test available in the Wearable app. This feature can assist you in finding the right tips for your ears, which may help provide a snugger fit. Trying different sizes and styles could lead to a more enjoyable listening experience. We appreciate your insights, and hope you get the most out of your Galaxy Buds3 Pro! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Liz! We completely understand the frustration of having them slip out, even with the right fit plugs. Have you tried the fit test available in the wearable app? It can really help you find the best configuration for your ears, ensuring a more secure fit. To assist you further, we’ll be attaching a link that provides tips for achieving the best fit. We hope this enhances your experience with the Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Ginn, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day, and we would love nothing more than to help you have the best experience possible with your earbuds. We have provided links to the full device manual and the Samsung Support Team to help you in this process. We also recommend using the Samsung Wearables App to adjust the ANC to the desired level for your listening experience. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages