Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to hear you’re enjoying the sound quality. The Buds3 Pro were designed to deliver an immersive audio experience with rich, high-fidelity sound. We noted your concerns about the fit and the buds not statying in your ears. The Buds3 Pro offers three sizes of ear tips to provide a personalized fit that enhances comfort and noise isolation. It’s great to experiment with different sizes as every ear shape is unique! Our design aims to hold the earbuds securely while providing all-day comfort, so we hope you can find the right fit for your ears. If you have any further concens or questions, please be sure to reach out to us at Samsung Support. Your experience matters, and we’re committed to helping you achieve the best possible listening experience with your Galaxy Buds3 Pro. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Tarik. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to strive for improvements. Our priority is to deliver an amazing experience for all our customers. If you're experiencing low volume or sound quality, don't worry there could be a few simple reasons! Sometimes, wearing the earbuds incorrectly or a little dust can affect performance. Plus, checking for outdated software or a low battery might help! Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lauren! We’re pleased that you appreciate the sound quality, but we hate to hear you’re having trouble with the fit. Finding the right earbud tips is essential for both comfort and sound experience. To help with changing the inserts without causing any damage, we recommend checking out this detailed guide in the link attached below. It offers step-by-step instructions to ensure you get the best fit for your ears! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Ken. We’re glad to see that you’ve found the sound quality to be good, as these buds are designed to deliver a rich and immersive audio experience. The Galaxy Buds3 Pro include several audio customization features accessible through the Galaxy Wearable app. Within the app, users can adjust the equalizer settings to create a personalized audio profile. This allows you to tailor the sound to your preferences and enhance your listening experience. Additionally, the Galaxy Buds3 Pro features advanced noise control options, such as Active Noise Cancellation, Ambient Sound mode, and Adaptive mode. These features provide flexibility for different environments and needs, whether you want to focus on your music or remain aware of your surroundings. The noise control settings can also be adjusted through the Galaxy Wearable app for convenience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus