Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yuquan. It’s great to know you appreciate some of the upgrades, like the addition of voice control. The Galaxy Buds3 Pro also offers enhancements like Adaptive Noise Control and Ultra-High-Quality audio support at 24bit/96kHz, providing a more immersive sound experience. When it comes to multipoint access, the Galaxy Buds3 Pro features AutoSwitch, which allows seamless transitions between Samsung Galaxy devices such as smartphones, tablets, and laptops. While this functionality is tailored to optimize connectivity within the Samsung ecosystem, we understand your preference for broader compatibility. Your feedback is important and appreciated, as it helps guide future improvements. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Ricardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We noted your feedback about the buds not connecting to your Galaxy S24+ after an update. The versatility of the Galaxy Buds means they can easily connect to multiple devices, whether you're streaming music on your phone, watching a show on your tablet, or taking calls on your PC. To ensure you get the best experience, we recommend checking out the link attached for step-by-step instructions on how to pair your Galaxy Buds with your S24+. It’s also a good idea to check if there’s a new update available for your device and the buds as well. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you continue to have any concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Moshe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality, and we are thrilled to help you troubleshoot the fit and have the best possible usage with your earbuds. We have provided links to an article to help you with the optimal placement and another link to a video to change the ear tips to a more compatible size for your ears if necessary. We also recommend performing a fit test with your earbuds while you are wearing them and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages