Thank you for your feedback on the Galaxy Buds3 Pro, Chris! We understand that the new pinch control feature can feel different compared to the previous model. This innovative approach is designed to give you a more intuitive way to manage your music and phone calls. However, if you’re having trouble with responsiveness when using the pinch or swipe controls, we recommend checking out our troubleshooting guide in the link attached. We're glad to see you enjoy the sound quality, and we hope you continue to explore all the features the Galaxy Buds3 Pro has to offer! For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Dimitri, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and get the secure fit for all of your activities. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds when you are wearing them and connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to have this experience and would like assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Ken. We’re glad to see that you’ve found the sound quality to be good, as these buds are designed to deliver a rich and immersive audio experience. The Galaxy Buds3 Pro include several audio customization features accessible through the Galaxy Wearable app. Within the app, users can adjust the equalizer settings to create a personalized audio profile. This allows you to tailor the sound to your preferences and enhance your listening experience. Additionally, the Galaxy Buds3 Pro features advanced noise control options, such as Active Noise Cancellation, Ambient Sound mode, and Adaptive mode. These features provide flexibility for different environments and needs, whether you want to focus on your music or remain aware of your surroundings. The noise control settings can also be adjusted through the Galaxy Wearable app for convenience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus