Hi Koala92, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are so pleased with the appearance and audio quality of your new earbuds. We would love to help you have the best experience possible with your earbuds and get the ideal fit you are seeking. We have provided a link to an article to help you with the placement and recommend doing a fit test with your earbuds connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to assist you with the charging and any additional frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Vlad Korobii, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are so pl eased with the usage of your earbuds overall. Without knowing what features you are attempting to use with your earbuds, we have provided links to the full device manual and the Samsung Support Team to see what options may be available to you to maximize your experience with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Nick! We appreciate you taking the time to reach out to share your thoughts on the Galaxy Buds3 Pro and are thrilled to hear about your experience. At Samsung, we're committed to delivering exceptional audio quality and comfort in our devices. The Galaxy Buds3 Pro features an innovative design that enhances sound quality while providing a secure fit for all-day wear. We understand the importance of maintaining your earbuds, and we appreciate your feedback regarding the material. The Buds3 Pro ear tips are made from silicone, so please ensure that you are not allergic to this material before use. We strive to create products that not only sound great but are also easy to care for. Your insights are valuable to us as we continue to refine our products. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus