It's great to hear from you, Delta. We appreciate your feedback regarding the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers impressive sound quality, and we're glad to see you're enjoying them. While the pinch-to-pause and swipe gestures are new features, they do replace the touch-to-pause, double-tap, and triple-tap options from previous models. The pinch controls allow you to play or pause music, answer or end calls, and even switch songs with double or triple pinches. The swipe gestures make adjusting the volume easily by sliding your finger up or down. These changes aim to enhance usability, but it's understandable that transitioning from older models might take some getting used to. Your feedback is very much appreciated. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your honest feedback on the Galaxy Buds3 Pro, Bob. It’s amazing to see that the Galaxy Buds3 Pro are the best earbuds you’ve purchased. Their noise-canceling and sound quality truly elevate the listening experience, letting you enjoy music or calls without distractions. While the battery life might feel shorter when using noise-canceling features, the quick charging capabilities are a big plus. Just ten minutes in the charging case provides up to 150 minutes of playtime. It sounds like these earbuds are a perfect match for your needs and lifestyle, offering both performance and convenience. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your experience with the Galaxy Buds3 Pro, Bogdan! We're thrilled to see that you're enjoying the sound quality, especially during your bike rides on busy roads and in windy weather. If you notice the earbuds occasionally switching back to your phone audio during calls, we suggest making sure that your earbuds are updated with the latest firmware. You can do this through the Galaxy Wearable app. Just open the app, tap on "Earbuds settings," and select "Earbuds software update" to check for any updates. This can enhance your overall experience. Additionally, if you're looking for a quick reset, you can place the earbuds in the charging case, open the lid, and touch and hold the touchpads on both earbuds for about 7 seconds until you see a flash of light. This can refresh the connection and improve performance. We appreciate your feedback, and it helps us continue to enhance our products. If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. We hope that you continue to enjoy your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your insights and value your feedback, as we take pride in delivering the best experience for our customers. We’re glad to see that the buds work seamlessly between your Samsung devices! Regarding your experience with charging and battery life, the Galaxy Buds3 Pro offer up to 26 hours of playtime per charge, which can be extended to a remarkable 30 hours with a fully charged case. To help conserve battery power and ensure they last when you need them most, we recommend keeping the earbuds in the charging case with the cover closed when not in use and adjusting the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, you can make these adjustments in the Galaxy Buds app. For the charging concern you alluded to, we suggest checking out the link attached for steps to help troubleshoot this. Additionally, we want you to know that Samsung offers a 12-month limited warranty for any manufacturing defects, and you can consider adding Samsung Care+ for eligible devices, which provides extended protection and support. If you continue to have trouble, please reach out to us at Samsung Support so we can take a closer look at what might be going on. Thanks again for your feedback, and we hope this helps enhance your experience with the Galaxy Buds3 Pro! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your feedback on the Galaxy Buds3, Craig! We're glad to see that you made the upgrade from the Galaxy Buds2 Pro! We understand that it may take some time to get used to the new design of the Galaxy Buds3 series. It's awesome to see that you like them a lot, but we do see that you may be experiencing some challenges getting them to fit comfortably. We recommend checking out the link attached for step-by-step instructions on how to get the best fit with your Buds3 Pro. We love to see that you're interested in trying out the AI features with your buds. With features like Adaptive Noise Control, Voice Detect, and Siren Detect, we know that you'll have a great experience with your Buds3 Pro. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear your buds) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus