Hello Ruben, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day during usage. This device does have a range of touch settings that can be used including pausing/playing your media, going to the next track, starting a track over again and others. We have provided a link to the full device manual to help you with these touch settings and to disover voice settings as well. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, R Aug. We truly appreciate your honesty and feedback! We noticed you had some concerns about previous versions feeling more solid, and we want to assure you that the Buds3 Pro was designed with a focus on both performance and comfort. One of the standout features of the Buds3 Pro is its Enhanced Audio Quality, which utilizes a dual amplifier setup. This helps reduce distortion and delivers a clearer sound experience, allowing you to enjoy your music and calls like never before. Additionally, with Adaptive Noise Control powered by Galaxy AI, the Buds3 Pro automatically adjusts the Active Noise Cancellation and audio equalizer based on your surroundings. This means you can immerse yourself in your audio with minimal distractions, whether you’re in a quiet café or a bustling street. We also want to highlight the intuitive controls the new stem design offers. With pinch and swipe gestures, managing your audio experience has never been easier or more reliable. Plus, you’ll be pleased to know that the Buds3 Pro provides up to 30 hours of listening time with the charging case, making them perfect for long days on the go. Finally, we’ve put a lot of thought into the comfort and design of the Buds3 Pro. The redesigned shape ensures a snug fit, while the added Blade Lights give them a unique and stylish appearance. We hope you’ll give the Galaxy Buds3 Pro another chance to impress you with these features. Your feedback is crucial in helping us continue to improve, and we appreciate you being a part of the Samsung family! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Christian h, thank you forsharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit and battery of your earbuds and have the best experience possible. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team. You can reach out to these experts through chat for one on one assistance with the battery or if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Fathom. We really love to see that you're enjoying the upgrade to the Galaxy Buds3 Pro! The enhanced features and performance really make them stand out. As for the case and earbuds being slippery, the Galaxy Buds3 Pro are made with a polycarbonate body and aluminum speaker mesh, which contribute to their sleek design but can feel smooth to the touch. Your feedback about wanting a more slip-resistant material is valuable and we appreciate the suggestion. If you have any other concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus