Howdy Txkidd70, Thanks for your feedback on the Galaxy Buds3 Pro. We designed these earbuds to offer balanced sound and a comfortable fit for different ear shapes. Your comments on fit preferences help us explore more customization options to improve comfort in future Galaxy models. Your insights help us make every Samsung experience better. We appreciate you sharing your thoughts. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your enthusiastic feedback about the Galaxy Buds3 Pro, Louis. It’s awesome to see how much you appreciate their superior sound quality and noise isolation. We designed these earbuds to enhance your listening experience, whether you’re driving or working out at the gym. If you're thinking about getting a backup pair, we completely understand, but be sure to check out the link for ways you can improve your battery life. Having that extra peace of mind is always a great choice. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10001314/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Amar. We truly appreciate your feedback as we continue to make changes and improvements! We understand how important it is for your devices to work smoothly, and we hate to see that you've had some challenges with the battery life as well as charging the buds. The Galaxy Buds3 Pro provide impressive battery life, offering up to 26 hours of playtime per charge, which can extend to around 30 hours with a fully charged case. To conserve battery power, be sure to make sure to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app if you're on a connected phone, or in the Galaxy Buds app for iOS users. Additionally, we want to help with any concerns regarding the charging alignment. We’ll provide a link at the end of this response with troubleshooting steps to assist you. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for extra protection and support on eligible devices. If you continue to have any concerns, please reach out to us at Samsung Support so we can provide further assistance! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your thoughts on the Galaxy Buds3 Pro, Landon. It's great to see that you enjoy the sound quality, as it's crafted to provide an immersive audio experience. Touch controls can take a little time to get used to, but they are designed for convenience, allowing quick access to features at your fingertips. As for the charging case, it’s a good idea to keep the charging contacts clean and ensure they are free from any moisture or debris, as this can affect the charging process. Wiping the contacts gently with a dry cloth and storing the case in a moisture-free environment can help enhance your experience. We truly appreciate your insights, and we're here to help you get the most out of your Galaxy Buds3 Pro! If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus