Hi there Raider Rob, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your device is and the ideal seal for the ANC feature. We have shared links to articles to help with the optimal placement for a secure and comfortable fit, and to an article about swapping the included ear tips to help with the fit to your specific size ears. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or continue to experience this frustration with your fit. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Saidun. We designed the Buds3 Pro to ensure comfort and provide a secure fit. If you're finding it challenging to get the right fit, we recommend experimenting with different ear tips included in the package. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Also, it's great to hear that you're using them with a friend. We encourage you to check out the Active Noise Cancellation and Ambient Sound features, which can enhance your listening experience and make it more enjoyable. We’re continually striving to improve our products based on feedback, and your insights are valuable. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback on the Galaxy Buds3 Pro, Edward. We’re excited that you are exploring their features and love the audio performance. To enhance your connection experience, we recommend keeping your Buds updated with the latest firmware through the Galaxy Wearable app. If you’re looking for a more seamless reconnection, try resetting your Galaxy Buds3 Pro by placing them in the case and closing the lid for at least 7 seconds before reconnecting. Additionally, clearing the Bluetooth cache on your Samsung phone can optimize connectivity by going to Settings, then Apps, selecting Show system apps, tapping on Bluetooth, and clearing the cache. Lastly, ensure that Bluetooth is enabled and your devices are discoverable when connecting. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus