Hi there Ruth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the ANC setting and another to help you reset your earbuds. We have lastly shared a link to the full device manual and the Samsung Support Team to offer assistance with all of the capabilities and assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Crescentfresh. Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to hear that you appreciate the excellent sound quality, as our earbuds are designed to provide an outstanding audio experience. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to enjoy a wide range of sound. Regarding the earbud tips, we understand the importance of a secure fit during movement. The Galaxy Buds3 Pro comes with multiple ear tip sizes, allowing you to find the best option for your ears. Trying different sizes should help improve stability while you’re active. Your comfort is a priority for us, and we’re always looking for ways to enhance our product design. We truly value your input and will keep it in mind as we work on future improvements. If you have any other feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus